Yesterday I posted a story about Ticket Master cancelling FA Cup final tickets for those who didnt appear to be on the Portsmouth Football Club database. I imagine quite a few people had a bit of a shock when the Ticket Master letter or email arrived yesterday.
Well yesterday I called the ticket office, told them what had happened, and they said yes I was entitled to tickets put something in writing send it to the club and everything will be sorted.
Not trusting Royal Mail I took my letter down to the club personally, while I was in reception I heard the receptionist dealing with several irate people who thought sending a letter was too much like hard work and demanded to speak to someone, dropped my letter off and waited......
Then around 4:50 yesterday afternoon I had a call from the ticket office saying they had looked into my case and everything checked out, would I like my tickets posted or would I like to collect them from the ticket office early next week, again not trusting Royal Mail I said I would pick them up.
I would like to thank the club for dealing with this so quickly.
While this whole thing has been a bit of a cockup, the club is doing their best trying to resolve this for fans who have been affected by this. Just one word of warning I was told they needed the letters by Monday, so if you have been caught up in this call the club as soon as possible, it may take awhile but its worth it to see Pompey at Wembley in an FA Cup final.
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Read the complete post at http://www.talkpompey.co.uk/blogs/pompey_news/archive/2008/05/09/think-you-have-fa-cup-tickets-update.aspx